Billing and Account Profile
Our Billing staff located here in San Marcos California is here M-F to help you navigate your billing questions; from setting up autopay to an expired credit card or changing the email address on file. We'll try to keep your billing experience with us as smooth as possible.
To adjust any of your account settings you'll need to login first to interact with your Billing and Account Profile information. Before you do, please check the Frequently Asked Questions below.
BILLING FAQ (Frequently Asked Questions)
Managing Your Account
Billing and account management Frequently asked Questions.
How do I login and manage my account?
Your username and initial password are generated and emailed to you when your account is created. To view your Billing and Account information, choose the Login to Billing button or menu item. You will be redirected to our mso.sandiegobroadband.com site. This is still us; we use this area for account management. Login when prompted. You may change your password, and manage several other account settings here.
Why does Billing use a different website?
Our customer Billing portal is tied to several tools we have developed internally to manage your account. San Diego Broadband owns and manages that domain. The company name ‘San Diego Broadband’, has been registered as MyServer.Org for many years.
Can I setup Autopay?
Yes. Autopay works with a credit card. Click Login to Billing on the menu and login to your account. Then choose My Billing Preferences and select the Autopay check box.
Can I go paperless and help save the planet?
Yes. Click Login to Billing on the menu and login to your account. Then choose My Billing Preferences and select the check box to choose how you’d like to receive your monthly invoice (email, postal mail). The paperless email method is a win win in our opinion.
Can I PAUSE my service?
Yes. You may have vacation plans or other circumstances requiring you to take a break from your San Diego Broadband service for 1-3 months. Just provide your address and account details and the months you need your service stopped by calling or emailing our Billing department (760) 621-3801, firstname.lastname@example.org.
How do I Add, update, or remove credit card information?
First, click Login to Billing on the menu and login to your account. Then choose My Billing Preferences. Here you can then Add, Update, or Remove your credit card information. Please check those expiration dates.
How do I view my billing payment history?
First, click Login to Billing on the menu and login to your account. Then choose My Billing History. On the Invoices tab you can select Paid to see invoices you’ve paid. Or click the Payments tab to see the payments you’ve made.
How do I change my password?
First, click Login to Billing on the menu and login to your account. Then choose My Information and scroll down and select the words My Security and follow the steps. However, if you have lost your password, click the button at Login that says, Please provide my login info. This will allow you to send the password to the email address that is on file. If this doesn’t help, you may call us to request assistance (760) 621-3801 and choose “Billing”.
How do I update my email address?
First, click Login to Billing on the menu and login to your account. Then choose My Information and scroll down to the Email Address section. Here you’ll click on the pencil icon on the right to edit the email address for your account. You can Add New email addresses as well.
What if I need to cancel my service?
It’s always sad to see great customers go. You may be selling your home and moving, or your situation has changed. You must let us know that you intend to cancel. To cancel your service, call or email our Billing department (760) 621-3801, email@example.com and let us know the date. Reminder: although your router belongs to you, the small PoE adapter and the equipment on the roof belongs to SDBB. If a new owner or renter is moving in, please leave the PoE adapter plugged in for them. Otherwise, we will schedule your equipment retrieval.
Note: There’s a cancellation fee if terms on your new customer contract have not yet been fully met.